It’s easy to assume that physicians are the only point of contact when it comes to patient-centered care. However, there are many other roles involved in ensuring that patients receive the best treatment. From medical collections to medical practice managers, each specialist has a hand in making sure the patient gets what they need, whether directly or indirectly. Let us briefly discuss these positions and how all medical practice team members are caregivers in their own right.
Tech and Service Companies Providing Medical Collections
Though medical collection agencies are better known for their benefits to physicians, upon closer examination it’s easy to see they benefit the patient as well. The debt collection process is extremely time-consuming. Mailing letters, making phone calls and sending emails can be long and tedious. However, medical collection agencies free up a physician’s time and resources. The time that could have been spent with administrative work can now be put towards ensuring patients get proper care.
Medical Practice Managers
While many physicians are skilled in health care, not all possess the formal training that is often required to handle things such as human resources and office management. This is where medical practice managers come in to serve as the liaison between the patients, staff, and doctors. They ensure that the office runs smoothly and that patient information is well protected and organized. Thanks to these individuals, patient records are always well-prepared so that the doctor can make proper diagnoses.
Another skill that doctors may or may not have is the ability to allocate the proper funds to their projects. This is something that takes a lot of time, planning, oversight, and an in-depth knowledge of economics. A CFO is responsible for managing the practice’s finances, and they contribute to ensuring that physicians always have the proper equipment and tools in order to provide appropriate care to patients.
As you can see, other points of contact beyond physicians matter when it comes to patient-centered care. In order to do their jobs effectively and efficiently, physicians need the help of a solid team, and each team member has their own special role in ensuring that patients get what they need.